1. What is Adherence Rate?

Adherence Rate measures the percentage of scheduled time that was actually worked. It's a key performance indicator in workforce management, especially in call centers and other time-sensitive environments.

2. How Does the Calculator Work?

The calculator uses the Adherence Rate formula:

Where:

• Time Worked — Actual hours worked during the scheduled period
• Scheduled Time — Total hours scheduled to work

Explanation: The formula calculates what percentage of the scheduled time was actually worked, providing insight into workforce efficiency and schedule compliance.

3. Importance of Adherence Rate Calculation

Details: Adherence rate is crucial for workforce optimization, resource planning, and identifying areas for improvement in time management and scheduling efficiency.

4. Using the Calculator

Tips: Enter time worked and scheduled time in hours. Both values must be positive numbers, with scheduled time greater than zero.

5. Frequently Asked Questions (FAQ)

Q1: What is considered a good adherence rate?
A: Typically, adherence rates above 85-90% are considered good in most industries, though this can vary by organization and role.

Q2: How is adherence rate different from utilization rate?
A: Adherence rate measures time compliance with schedule, while utilization rate measures productive work time versus available time.

Q3: What factors can affect adherence rate?
A: Unscheduled breaks, late arrivals, early departures, extended meetings, and system downtime can all impact adherence rate.

Q4: Can adherence rate exceed 100%?
A: Yes, if an employee works more than their scheduled hours, the adherence rate can exceed 100%.

Q5: How often should adherence rate be measured?
A: It's typically measured daily or weekly, but can be tracked over any period relevant to your scheduling and reporting needs.